Privacy policy

Dear user of our website, specific changes in the Law have taken place based on the new European General Data Protection Regulation (EU) 2016/679 (GDPR) require us to update the Terms of Sale and Provision of our Services (posted on our website). and in each of our invoices) regarding the Personal Data and our Privacy Statement that apply to our products or services that you already use or have used.

We want you to be informed in a clear, unambiguous and accurate way about how we collect, use, transmit or protect Personal Data and our Compliance with the above European Regulation, to ensure that these are and remain clear and comprehensible, because they will cover any new products and services you may receive from us in the future.

You should also be aware that the updated Terms and Declaration, as well as the new provisions, apply without your further notice from May 25, 2018 and will be an integral part of each contract between us. Therefore, you should be aware that if you choose to continue using our products and services you accept the Terms and Conditions above. You will also continue to receive emails, SMS, mail or telephony with informative content from our company for offers, new services or products etc, but you can choose if you do not want to receive such communication after 5/25/2018, sending us your request by Thursday 24-5-2018.

For more information, we encourage you to read the full text of the Declaration of Protection and contact us at our information below for any clarification or question.

Also, if you do not agree with all of the above, you may choose to discontinue using our services and products, receiving informational content and deleting your information by sending us a relevant request by May 24, 2018 to our contact details below. Complete deletion of your information, however, may result in our inability to provide products and services.

Thank you for your preference.

Information - Statement on the Protection of Personal Data in accordance with the General Data Regulation of the EU. 679/2016 of the company with the name imonline as Responsible for the Processing and / or Executing the Processing.

Please take a few minutes to study and understand the following Statement of Protection of Your Personal Data.

Data categories

Collection and processing of customer data for issuing an offer, registration of data for an order, use of data for invoicing and delivery of items to the customer, storage of customer contact data for future professional communication with him and for sending informative content for offers or news products (email newsletter).

Collection and processing of contact information through our website, which provides a field for entering an email address to send a newsletter with positive energy of the visitor.

Collection and processing of communication data and automatic recording of conversations from the call center of our company, for reasons of quality assurance and safety due to the object of our activities.

Scope and Consent

When you trade with our company and receive our products and services, you agree to the Terms of Sale and Provision of our Services, which you will find in our invoices and on our website. You must read and understand these terms before trading with us, so we ask that you provide us with your express consent before each transaction, in order to collect, store and use or transmit the information you provide to us which may include your personal data, just to be able to properly execute the transaction between us based on these contractual terms.

What personal information do we collect and how

In any case you have the right to refuse to provide your personal data in a transaction between us, as you can also provide us with the data that is absolutely necessary to purchase a product or service and to be able to use the product or service . The personal data that we may generally collect from you during our transactions between us may include the following:

(a) Data that you provide to us directly in transactions between us. For example, when you buy a product from our company or you are interested in a product or a service or you ask us to send you an offer or you place an order with us either directly or through our website or by e-mail or by phone etc. .k., you voluntarily provide us with your personal data and specifically your name, your phone, your email, your postal address, the IDs of your devices, your ID codes, your billing details (ie Business / Company Name, Legal Headquarters, Tax Identification Number, Tax Office, Object-Activity-Occupation, VAT Status, Address of Place of Delivery of Products and Services, Billing Information), security settings for your devices or possibly for services provided to you provided through third parties and through these products (eg electronic applications and third party services, etc.), other identifiers and settings, error indications, diagnostics, test reports, etc., in order to provide you with technical support regarding our products, to help you understand their use and operation, and to suggest improvements and solutions to any problems you may encounter. . The above are either provided to us directly or can be collected by us with your consent. In addition, when you contact us we collect contact or authentication data so that we can assist you. You also provide us with contact information so that we can send you informative content via email, which you choose by entering your email address in the appropriate field of our website or giving us your explicit consent in a relevant form.

You will also give us details about our payment, ie securities details or third party payer details, etc. so that we can invoice you and get paid for our products and services. We enter all the above data in our computerized system of our business, where we open and maintain a transaction customer / supplier card. The data is also stored in a printed file, in order to be able to fulfill the contract between us and to pay the price that you owe us for our products and services. The payment details are forwarded to a cooperating accountant, in order to make the necessary data entries for tax purposes.

(b) Data we collect through our website We use cookie technology (logging technology) on our website to enhance the quality of your electronic browsing on our website, such as not to constantly enter your password and password when logging in your. No personal information is collected by these cookies. We have posted more information about cookies on our website, where you are asked to take positive action to continue navigating the website, after you have been informed and consented to their use. As for cookies in particular, you can revoke your consent at any time by simply deleting them from the search engine and your computer or by simply changing your electronic settings for cookies. However, if you choose to opt out of cookies, keep in mind that you may not be able to fully use the services of the website or download specific material and / or refer to other links etc.

(c) Data we collect through telephone calls, e-mail and video.

We use communication recording technology in our call center to ensure the quality of service and the security of our transactions. We also collect and store the content of the emails you send us when necessary for the execution of transactions between us. In addition, we save the content of an instant message (SMS) that you can send us. Finally, if you visit our offices or take part in one of our events there, your image may be monitored or captured by security cameras.

(d) Data we collect from other sources and third parties. The personal data we collect may be combined with information that you enter publicly, such as your contact information that you share publicly through your own websites, social media, your informative emails, the forms you use in your transactions, business your cards and so on. Other third parties that may transmit your data to us are social networks, provided you have granted our product access to such products. Finally, we may receive your data from other free databases, such as business and telephone directories, for your call for communication.


We use and process the Personal Data that we collect, even in combination with each other, in order to:

(a) Fulfill our contracts and provide our products and services to the customer in an appropriate manner. We use the data you provide to us and your consent to execute and complete our transactions with you, to provide you with our products and services, to provide you with technical support and other support services when required in connection with our products.

(b) Improve the relationship between us. We use contact files to better understand the issues that concern you, but also to diagnose in time any errors and problems and thus to improve and strengthen the quality of your transactions and relationship with our company.

(c) We provide you with interesting offers and information on new products, new technologies and market trends, for our presence at exhibitions and events. Our company only uses your email address to send information and does not use the content of your email, our chats etc for advertising purposes at all.

(d) We process our payments and our obligations. We use the details of invoicing, securities and payments exclusively to receive from you the price of our products and services, through a cooperating accounting firm that is bound by terms of confidentiality and confidentiality.

(e) To protect ourselves from dangers, to protect you from such and to resolve any disputes. We use data for the security and protection of our products and our customers and for the detection and prevention of fraudulent actions, as well as for the resolution of disputes in case of abnormal development of our contracts.

(f) Contact you. We use the data we collect to contact you by phone, email, letter, SMS and other means, to inform you of your order or repair of a product, to provide you with technical support or installation support, to give you a study, to inform you of any outstanding issues or to request additional information about a request of yours, to invite you to our events, to inform you about new products or services. In addition, you have the opportunity to subscribe through our website or with another positive action in a newsletter to receive informative content from our company via e-mail, while you also have the option to receive such content by SMS, mail or even by phone.

Shelf life

We retain the data we collect for as long as necessary in order to fulfill our contractual obligations to you and to comply with our other legal obligations such as the tax obligations regarding the security of our systems and the guarantees of our products and so on. If this is sensitive data, we keep it in any case for the shortest possible period. In general, we will retain your data for as long as you maintain a contractual relationship with us in both print and electronic form and, in the event that for any reason it is terminated, we will retain it for as long as required until the limitation period has elapsed. any claims. We will also keep them indefinitely in cases where we are required by law, such as when they are related to an ongoing prosecutorial investigation or court proceedings. If you have given us your consent for a longer retention period, we will retain them according to your instructions.

Control and Access

As for controlling and accessing your personal data, you can update, correct, verify and delete it whenever you wish. You can also choose which data we will be able to collect from you and how we will use it. When your data is held by us, you have full and immediate access to it and we will respond to your requests for access or deletion no later than 30 days after the request is made. Your requests can be submitted via email, sms, mail, contact form on our website, etc. For your convenience, please update your data when it changes or is inaccurate. You can also choose if you want to receive information material from our company via email, SMS, mail or telephony. If you receive such a message from us without your wish, you can delete your address from the list of recipients either by following the instructions in the specific message, if any, or by sending your wish by e-mail, sms, postal letter , contact form on our website, etc. If the option to remove from the list does not exist, it is usually a different message or a different method of unsubscribing to a newsletter, so you should follow the appropriate way to delete your email address . In any case, contact our company to serve you.

Your rights

You may exercise, as the case may be, the following rights: the right of access (to find out which data we process for you, why and their recipients), correction (to correct any deficiencies or inaccuracies in your data), deletion (right to (delete them from our files, but if their processing is no longer necessary), limit the processing (in case of questioning the accuracy of the data, etc.), portability (get your data in a structured and commonly used format). These rights are exercised free of charge for you, by sending a relevant letter, sms or e-mail to our contact details below. If you exercise any of these rights, we will take all possible measures to satisfy your request within thirty (30) days of receipt, after informing you either of its satisfaction or of the objective reasons that prevent its satisfaction. In addition, you may at any time object to the processing of your data for commercial or advertising purposes, revoking your consent at any time. If you generally revoke your consent, however, this may result in your products and services being unable to provide to you, as no relevant contract operates without buyer data processing. For further clarifications regarding your rights and for exercising them, please contact us at our details below.

Legal Basis

The processing of your data always requires a legal basis. In most cases of providing our products or services to you, the legal basis is the fulfillment of our contractual obligations to you, for example, in order to deliver products and provide you with services you must first provide us with the shipping address and contact telephone number. In other cases, the legal basis is your consent to the processing of your data, as analyzed on a case-by-case basis. Where necessary, the legal basis will be our compliance with legal obligations, as well as our need to serve your vital interests or the legitimate interests of our company with respect for fundamental human rights and freedoms. In very special cases, the legal basis will be the necessity of processing for reasons of public interest. Your consent can be revoked at any time and only by notifying us as mentioned above. We are committed in any case to work with you for the peaceful resolution of any relevant issue. However, if you believe that we will not be able to satisfy you, you always have the right to file a complaint to the Greek Personal Data Protection Authority, using the electronic form from its website.


The security of your data is an important information for you and a commitment for us. To achieve this, we implement all modern and appropriate for the purposes of processing technical measures, such as the encryption of your data, but also those organizational measures that respond to our work and we check them at regular intervals. We take care of the physical and technical security of our information systems and facilities, as well as the control of accessibility of your data (either in our electronic or physical file) with modern technical means and by a limited number of persons who are specially authorized from access restrictions and / or provide guarantees of confidentiality and confidentiality. Our partners must declare their compliance with our Regulations and our current Policy, so that your data is safe from leakage, theft, destruction, public disclosure, misuse, misuse and unauthorized use and unauthorized access. Your own contribution to the security of your data is also necessary, as you must ensure that it is correct, and not shared with third parties by yourself.

Changes to the Declaration

This Statement is an integral part of our Terms of Sale and Services and may be subject to change and updates, of which we will notify you either by posting it in a prominent place on our website or by sending you a direct notice. In any case, the change of the Declaration will result from the "validity" date set at its end.